Delivery by Freight and Returns

 

Curbside Delivery - Included

Stands, Canopies, and Tanks are sent freight within the contiguous United States. We use third party freight companies.  Products sent via freight usually arrive on box truck however in some situations semi-tracker trailers may be used to deliver products to your address, this is based on the freight companies’ logistics and beyond our control.  The shipper is only required to safely unload the product from the truck and is not responsible to further move product.  It is recommended purchasers make prior arrangements to move ordered products to desired location. 

Freight Shipments

Always inspect your shipment prior to signing for it. We recommend completely removing your shipment from its containers, regardless of the condition of the box, and inspecting it thoroughly. If there is damage, contact Dallas Aquarium Experts at (469) 450-3900 immediately, take photos, and make a note of the damage on the delivery receipt or decline delivery. By signing the delivery receipt, you are agreeing that you accept the product in its current condition.

Returns and Refunds

Tanks, stands, and canopies are custom built to customers specifications, therefore we are unable to accept returns under any circumstances. 

The production process starts within 48 hours of orders being placed. Orders that are cancelled within the first 48 hours are subject to a 15% transaction fee being withheld from refund. Once your order begins production, we are unable to offer refunds of any kind. 

Please ensure that you order the correct items. Contact us directly at (469) 450-3900 with any questions prior to purchasing.   

We ship to the continental US only.